Our promise
Everything leaves the counter in the condition Lee would serve his own family. If your order arrives damaged, something is missing, or anything isn't as described or up to scratch, call Lee on 01270 691283 as soon as possible — ideally the same day — and keep the item chilled. We'll put it right with a replacement or a refund, whichever you prefer.
How refunds work
Refunds go back to the payment method you used at checkout, usually within 5 working days of us agreeing the refund. You don't need to return fresh meat to us — a quick photo helps Lee see what went wrong and stop it happening again.
Fresh, perishable goods
Because our meat is cut fresh and is perishable, the usual 14-day online cancellation right doesn't apply once your order has been prepared — this is the standard exemption for fresh food under the Consumer Contracts Regulations 2013. Your statutory rights are unaffected: if goods are faulty, not as described or not of satisfactory quality, you're always entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
Christmas preorders
Christmas preorders can be changed or cancelled any time before orders close on Tuesday 15 December 2026. Turkeys, joints and other variable-weight items are priced by weight once prepared, so the final price is confirmed when your order is cut.
Talk to us first
The fastest way to sort anything out is a quick call to 01270 691283, or pop in to Unit A, Market Hall, High St, Sandbach CW11 1AX. You can also read how ordering works on our ordering page and our terms of service.